ISO 9001:2015 is a standard that specifies requirements for a quality management system. It applies to those organizaons that demonstrate their ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements and aim to enhance customer sasfacon through the applicaon of the system. That includes processes for improvement of the system, the assurance of conformity to customers, and applicable statutory and regulatory requirements. Regardless of the organizaon’s type and size or the services it provides, all the requirements of ISO 9001:2015 are generic and intended to be applicable.
This Internaonal Standard promotes applicang a process approach when developing, implemenng, and improving the effecveness of a quality management system to enhance customer sasfacon by meeng customer requirements. The application of the process approach in a quality management system enables:
- understanding and consistency in meeting requirements
- the consideration of processes in terms of added value
- the achievement of effective process performance
- improvement of processes based on evaluation of data and information
Understanding and managing interrelated processes is crucial for the organizaon’s efficiency and for achieving its intended results.